How to Handle Disputes With a Contractor

Getting caught up in a dispute can be a challenging situation to deal with. Sometimes there can be misunderstandings on both sides of the situation resulting from difficult project details and mistakes.

Take Precausions

It is a good idea to keep a written record of any meetings with your contractor which covers the entire course of the project and the decisions that were made. The written record can provide a reference in the even that a dispute happens that needs to be sorted out. In addition to coming up with a written record, it is a good idea to create a contract that has all of the details. In this way, you can figure out what work needs to be done and deal with any problems that have resulted as the work progresses.


In the event of a dispute, the best idea is to talk about the problem with your contractor. In many cases, there is often a friendly resolution to the problem that is available and you should both use the opportunity to resolve all of those issues. The majority of contractors will go out of their way to ensure that their clients are happy with their work. Most contractors understand that the health of their businesses rely on their reputation and negative feedback gets around fast. If a situation results where you are unable to come to a resolution with the contractor, it may be a good idea to try to find assistance elsewhere.

Trade Associations 

If your contractor belongs to a trade association, another option is to get in touch with the trade association. Trade associations usually have rules in place that protect the consumer. You may also be able to solve your problems there. 

Legal Action

Consumers have the right to make claims for defective products and you can consider getting help from CASE if your case has failed with the trade organisation or contractor directly. You can usually submit complaints online or via an office. Phone help is typically available.

As always, legal action should only be considered if every other action fails. The reason why legal action is a last resort is because it is simply not cost effective. You might end up spending more time in court than the problem itself was worth. Find out if pursuing legal action is an option only if all other options have failed.

Dealing with disputes can be a complex situation. This is a time when the complexities of projects can result in mistakes and misunderstandings, sometimes on both sides. Always try to remain calm and deal with the sitchuation. 


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