Payment Terms

 

This section sets out our fees and payment terms for the Kluje Pte Ltd which should be read in conjunction with our User Agreement and Privacy Policy.

·       Our Fees

·       Bills and Payments

·       Payment Terms

·       Refunds and Cancellations

·       Reporting a lead

1. Our Fees 

Use of the service is free for homeowners. For Contractors, Kluje.com charges a referral fee for each of the jobs a Contractor wants to quote on.

Cost of Leads: 

The price of leads vary, starting at $1 +. The price of a lead is based on the job's budget required to carry it out.

2. Bills and Payments

We accept payments by PayPal only. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically. Invoices are immediately sent to you by E-mail and may be accessed at any time via your account. 

We take your personal privacy and financial security extremely seriously - see our Privacy Policy for more information. 

3. Payment Terms 

When paying bills, time is of the essence and we ask you to ensure that your card details are valid and that you have sufficient funds available. You may update your payment details when making any purchase via PayPal's secure website. 

In the event that a payment fails we will ask you to provide updated payment details. 

4. Refunds and Cancellations 

Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card. You may email us at contractorservice@kluje.com to ask a question. In the event that we find a payment has been taken in error we will refund the amount immediately to your PayPal account. 

Refunds under any other circumstance are at the sole discretion of the Company.

Any changes to this policy will be posted on this Website 

5. Reporting a lead 

When a lead does not provide you with the opportunity to quote you may submit a credit request, providing you have done all of the following:

·       attempted to contact the homeowner by telephone, leaving a message if they have an answering machine;

·       attempted to contact the homeowner by e-mail;

·       allowed 3 days for the homeowner to respond to your contact attempts. 

When you submit a credit request we reserve the right to carry out an investigation by e-mail or telephone with the homeowner and Contractor. The credit request will be approved or declined within 5 working days. We will e-mail you notification of whether we have approved or declined the credit request. An approved credit request results in the original lead price being credited to your account balance which can then be used to buy your next lead. 

6. Credit Terms 

In the event that a Contractor has any credit with Kluje Pte Ltd (either by way of depositing money to its account or otherwise), such credit will expire 1 calendar year from the creation of such credit (the "Expiry Date"). On the Expiry Date all relevant credit will be transferred from the Contractor's account to Kluje Pte Ltd.